Terms and Conditions of Sale
1) DAMAGED ITEMS OR WRONG PARTS SELECTED
i) All our products are supplied in new condition and we do are utmost to ensure that they arrive with you in the same condition.
Every exhaust is wrapped in bubblewrap and packed in a double-wall cardboard box and carefully sealed with a combination of staples, banding and tape for added protection. However, despite this – and due to the bulky nature of many of our items – there are rare instances where the items may become damaged in transit or mishandled by couriers. In some instances there may be slight imperfections or minor scratches, as this is a purely cosmetic problem and does not affect the performance or application of the product in any way, we do not constitute this as a reason for return. If the item arrives with significant damage or the packaging has been compromised then please contact us immediately and we will sort out a replacement item ASAP.
Please provide clear photos with any damage within 24 hours of delivery, including any damage to the packaging so that we can place a claim with the courier.
ii) In instances where the wrong part has been ordered and you have attempted to fit or modify the exhaust, we regret we will not be able to accept the return. If you are unsure whether a specific item will fit your car then please check with us before purchasing and we can confirm whether the exhaust will fit based on the information provided.
Please note that certain year models can have different parts fitted, we will do our best to advise on fitment based on the fitment guides we have but these are not definitive. Always check measurements and existing part numbers before fitting.
2) DISPATCH AND DELIVERY TIMES
i) We aim to dispatch all orders same-day when ordered before 1pm (Monday-Friday).
ii) We cannot pass on delivery-specific information to our couriers. When purchasing the item if you leave your phone number or email address a text or email will be sent to you upon dispatch containing your delivery information. From here, you can track your delivery and also select items such as leaving the item with a neighbour or leaving the item in a safe place in case you are not able to receive your item.
iii) Once the item has been dispatched we will not be able to change the delivery address without incurring an additional delivery charge. If you wish to change the address after the item has been dispatched we may be able to do so, however the fee will have to be paid by the purchaser.
iiii) While we endeavour to have our shipping information up to date, certain remote locations or addresses outside the UK may be surcharged. Please contact us before purchasing if you’re unsure whether your location may be effected by this.
3) GENERAL INFORMATION
i) If you are planning work on your car we recommend that you wait until you receive your item to make sure that you are 100% happy with the item and confident that it will fit your vehicle before you begin any work. We accept no liability for any costs associated to labour or fitting including unforeseen delays in shipment or delivery.
ii) Certain exhausts are not designed as a direct fit for any car and therefore may require additional parts or modification. Exhausts that require modification will explain this within the description. We always recommend that your exhaust is fitted by a fully qualified motorsport mechanic.
iii) All of our exhausts are sports/performance exhausts and should be treated as such. This means that you will notice an increase in noise from your vehicle which can vary depending on the vehicle you have. We cannot accept returns if you consider the exhaust “too loud” for your vehicle. We regularly update both products and our YouTube Channel so that you can have an idea of how the exhaust may sound before purchasing.
iiii) Our parts have been developed for show, offroad, race and competition use. As such, they have not been tested for road use. We can offer no guarantee that the car will pass an MOT.
Cancellation and Returns Policy
4.1: If you wish to cancel your order:
a) you must notify us. See the Contact Us page for details; or
b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below. The cost to safely and securely return any unwanted items lies solely with the purchaser.
4.2: Any goods for return must be notified to us in writing within 30 days commencing from the day of receipt. Any non-faulty goods returned outside of the 30-day period without notice during the period we reserve the right to refuse. If for any reason you are not happy with any of the item(s) ordered you must return those item(s) within 30 days of receipt to be eligible for any refund, credit or exchange. Please note a mandatory restocking fee of between 10-25% of the ordered item value(s) will apply for any non-stock product lines which were originally supplied to order.
4.3: The rights to return the goods to us as referred to in clause 4.2 will not apply in the event that;
a) the product has been used
b) We are unable to refund the following: used items, cut/adapted items, items damaged in transit, the original delivery charge, special items made to order. If goods are not returned to us in the same condition as sent out, the returned items may be subject to a charge at Kage Trading Limited’s discretion. This charge will reflect any damage or repair needed to the item and could be set at an amount up to and including the full original cost of the item.
c) the product has been manufactured to individual requirements and/or on a special order basis.
d) the product has been sold/passed on to a third party.
- e) Any goods that are damaged in transit on return to Kage Trading Limited due to poor packaging or lack of care on your behalf will not be refunded and will be returned to sender. Please ensure all returns are packaged to the same level as when initially received. We require all original manufacturer /branded packaging to be enclosed.
4.4: Some of the items available from Kage Trading Limited will require a signature upon receipt. Prior to signing for goods we ask that you check that the goods are both undamaged and that all goods are in the consignment that should be. Signing for the goods is an acceptance that everything in the delivery is as it should be and undamaged. If your order is being sent to a work address please ensure that the person signing for the goods on your behalf, if not yourself, is aware of what needs to be done on the arrival of the delivery. If you inform us of damages or shortfalls after signing for a consignment it makes it extremely difficult to make a claim from the couriers and some couriers will not accept liability. Claims for damages and shortfalls will be processed within 48 hours.
4.5: In the event of an alleged defect with goods fitted and used but still under warranty, the purchaser must return the goods to us for inspection and assessment of the fault. If the defect is deemed a fault covered by warranty and still within the cover period we will pursue the claim with the utmost importance. As outlined below, please contact us prior to making any returns so that we are aware of the return initially and also so we can begin to establish if the fault is one that is covered by the terms of the warranty and ensure that the product is still within the warranty period.
4.6: If you have ordered multiple parts as part of a package – all parts must be returned as supplied in order to receive any form of refund. If you only refund a portion of the package, you will not be eligible for a refund. ALL parts of the package must be returned in the same format they were supplied, within 30 days, to qualify for a full refund.
4.7: When returning items must be sent back in the same condition that they were received – this includes the original packaging and any fittings or gaskets as supplied.
4.8: Goods should be returned to: Kage Trading c/o DMC Distribution, Ensor House, Ensor Way, New Mills, Derbyshire, SK22 4NQ. Please contact us to obtain a returns reference in order to ensure your return is dealt with promptly. Returns sent back without prior notification will not be processed until we have had further contact from the returning party.
Please include a full copy of your original order invoice or invoice details and a note explaining your reason for return with the goods.
4.9: Please send your goods using a suitable recorded delivery method as proof of your return. We cannot accept responsibility for returned parcels that are undelivered. Please retain your proof of postage in case you need to make a claim with your carrier.
The provisions of these clauses do not affect your statutory rights.
Product Guarantees and Warranties
All product warranties and guarantees are provided solely by the product manufacturer and the UK importers. If you have a claim under warranty, the moment you contact us we will act on your behalf to pursue your warranty claim. On most occasions products deemed faulty under warranty will need to be returned to either ourselves or the manufacturer/importer for further inspection, but this will be done in the quickest time possible and treated as a matter of urgency. If good quality images are available we may be able to use these to come to a conclusion. All warranty claims must include proof of purchase and must be discussed with us directly before goods are returned. In the event that a warranty claim is not deemed valid, we will not be liable for any costs incurred and we will not accept liability for any costs incurred throughout a claim for labour and/or other related charges. Warranty and guarantee are voided in the event that products have been modified or have been sold on to a third party. The warranty and guarantees lie solely with the first user.
For your product to qualify for warranty. You must register your product within 30 days of receiving.